Defective Products The customer is obliged to check and confirm the absence of external, aesthetic defects, as soon as possible, after delivery. If any defects are found, the customer is entitled to a replacement, provided that they contact “HOT AF Candles“ within ten (10) days from the date of receipt of the item. In the event of a timely report, “HOT AF Candles“ is obliged to replace the product promptly. If this deadline passes, the customer loses any related rights, and it is considered that the defect occurred after delivery. In any other case, it is considered that all products were delivered in perfect condition. --------------------------------- Replacement - Cancellation - Refunds To report a defective product and request a replacement, the customer should contact us via email and is required to attach supporting (proof) material. Within twenty-four (24) hours after placing an order, the customer is entitled to cancel it by reaching out to us with the subject "Order Cancellation" and the order code. (e.g., "Order Cancellation - #000000") After the cancellation deadline, “HOT AF Candles“ proceeds to ship the order, and there are no refunds under any circumstances. --------------------------------- Failure to Receive the Product In the event that the customer, for any reason, fails to receive the order sent to them, and the package is returned to “HOT AF Candles“, they will receive a corresponding notification email. From that moment and for seven (7) more days, the customer has the right to request a resend of the order, with the associated costs to be borne by them. In any other case the order will be considered completed.